Pre-Workshop Survey — Belfast City Council Service Design Workshop

Section 1 of 4

About You Experience What's Not Working The Day

A few questions before the workshop

Before the workshop, we'd like to understand a little about you, your role, and what would make this day genuinely useful. Your answers will be read by Gerry Scullion from Humana Design and will directly shape how the day is structured.

Takes around 6–8 minutes

Section 1 of 4

About You

Let's start with the basics so we know who's in the room and what perspectives are represented.

What is your job title or role at Belfast City Council?

Please enter your job title or role.

Which team do you work in?

Please enter your directorate or team.

How long have you worked in local government?

Please select how long you've worked in local government.

Section 2 of 4

Your Experience

No wrong answers — this helps us pitch the day at the right level for everyone.

Have you had any training in service design before?

Yes

I've heard of it but had no training

Please select an option.

In the last 12 weeks, how often have you used any of these tools? Select one option per row

	Never heard of it	Not at all	Once or twice	Regularly
Journey Mapping	Never heard of it Never heard of it	Not at all Not at all	Once or twice Once or twice	Regularly Regularly
Service Blueprinting	Never heard of it Never heard of it	Not at all Not at all	Once or twice Once or twice	Regularly Regularly
Systems Thinking	Never heard of it Never heard of it	Not at all Not at all	Once or twice Once or twice	Regularly Regularly
Co-design	Never heard of it Never heard of it	Not at all Not at all	Once or twice Once or twice	Regularly Regularly
Double Diamond	Never heard of it Never heard of it	Not at all Not at all	Once or twice Once or twice	Regularly Regularly
Prototyping	Never heard of it Never heard of it	Not at all Not at all	Once or twice Once or twice	Regularly Regularly

If you haven't used these tools, what got in the way?

In your own words, what do you think service design is?

Section 3 of 4

What's Not Working

This helps us build the workshop around real problems, not abstract theory.

What do citizens complain about most with the services you're involved in?

Where do things break down behind the scenes — repeat contacts, rework, things falling through the cracks?

From your perspective, how open is your organisation to trying new ways of improving services?

Very resistant Actively encouraged

Section 4 of 4

Making the Day Useful

Nearly there. This helps us make sure the day gives you what you actually need.

What would make this day genuinely useful for you?

Describe the style of training that you prefer? (e.g., Serious? Fun and open? Strict and intense?)

How do you prefer to learn? Select all that apply

Hands-on activities

Case studies

Discussion with peers

Frameworks and theory

Real examples from local government

Is there anything else you'd like us to know before the workshop?

You're all set — thank you!

Your responses have been received and will directly help shape the workshop so it's as relevant and practical as possible for you and your colleagues.

There's nothing else you need to do before the day. Come ready to get stuck in — it's going to be a good one.

— Gerry Scullion, Humana Design